DevelopmentConcept developed

RUXOdrive

A unified platform for finding auto repair services, requesting a tow truck, and getting urgent roadside assistance.

RUXOdrive connects drivers, auto repair shops, tow trucks, and mobile roadside assistance providers within a single digital platform. The user describes the problem and submits a request, while the system automatically selects the nearest available provider.

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Roadside assistance remains fragmented and slow

When a vehicle breaks down, the driver has to search separately for the nearest repair shop, tow truck, or mobile technician, call multiple providers, and check their availability. This wastes critical time in a stressful situation, while the selected provider may be too far away, unavailable, or unable to deliver the required service. At the same time, repair shops and roadside assistance providers lack a unified channel for receiving and promptly processing such requests.

Creation story

Researching driver problems

We analysed situations in which drivers need a repair shop, tow truck, or urgent roadside assistance. We studied the provider search journey and the main causes of delays.

Designing the service logic

We designed a unified interaction flow for drivers, repair shops, tow trucks, and mobile technicians. We defined the roles, request statuses, and provider selection rules.

Developing user journeys

We designed a simple journey from describing the problem and detecting the location to confirming the request and tracking assistance. Separate interfaces were planned for customers and providers.

Architecture and prototyping

We designed the platform architecture with geolocation, automatic request distribution, routing, and notifications. We also created prototypes for the customer interface and provider dashboard.

Preparing the Kyiv MVP

We prepared the launch plan for the first version of the service in Kyiv and defined the field-testing scenarios. Once the core processes are validated, the platform can expand to other cities.

Functionality

1
Request submissionThe driver selects the type of problem, adds a short description, and submits a roadside assistance request.
2
Automatic geolocationThe system detects the vehicle’s location and uses it to find the nearest available providers.
3
Intelligent provider matchingThe platform considers the issue type, distance, availability, and provider capabilities before automatically assigning the request to a suitable partner.
4
Tow truck requestThe driver can request a tow truck to the breakdown location and specify where the vehicle should be delivered.
5
On-site assistanceThe system dispatches a mobile technician for jump-starting, tyre replacement, fuel delivery, or minor roadside repairs.
6
Repair shop routingIf the issue cannot be resolved on-site, the platform selects a suitable repair shop and coordinates vehicle transportation.
7
Provider dashboardRepair shops, tow truck operators, and mobile technicians can receive requests, update their statuses, and manage availability through a dedicated dashboard.

Technology solution

RUXOdrive is designed as a modular web platform with separate interfaces for drivers, service providers, and administrators. All client applications communicate through a secure API that manages requests, geolocation, automatic provider matching, statuses, and notifications. This architecture supports the initial Kyiv MVP and further expansion to other cities.

Scalable modular architecture
Automatic selection of the nearest suitable provider
Real-time request status updates
Separate interfaces for drivers, providers, and administrators
Centralised management of requests and partner availability
Support for adding new cities and service categories
Secure API for external system integrations

Technologies

● React / Next.js● Progressive Web App● PHP 8 / Laravel● REST API● PostgreSQL● Redis● WebSockets● Google Maps Platform● Firebase Cloud Messaging● S3-compatible storage● Docker● Nginx

System video overview

RUXOdrive is a digital platform that connects drivers, service stations, and roadside assistance providers in one place. This video shows how the system helps users quickly find a nearby specialist, share their location, submit a request, and track its progress. Drivers can request towing, mobile mechanic assistance, tire service, fuel delivery, or schedule vehicle maintenance. RUXOdrive is designed for individual drivers, vehicle fleets, delivery companies, service stations, towing operators, and independent automotive specialists. For service providers, the platform offers an additional customer acquisition channel and a convenient way to manage incoming requests.

What RUXOdrive will change

Without a unified platform

× Manual search for a repair shop, tow truck, or technician
× Multiple calls to different providers
× No information about actual provider availability
× Repeatedly explaining the problem to each provider
× No clear arrival time or request status
× Fragmented request processing by assistance providers

→

After launch

✓ One request for the required type of assistance
✓ Automatic detection of the vehicle’s location
✓ Selection of the nearest available provider
✓ Fast dispatch of a technician, tow truck, or suitable repair shop
✓ Real-time request status tracking
✓ A single digital channel for drivers and partner services

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